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Foreigner area

Welcome to apply E.SUN credit card!

Apply for Credit Card

Requirements

  • Primary credit card- Adults in accordance with the relevant laws and regulations of the Republic of China.
  • Supplementary card- Applicants must be 15 years of age or older while sharing a kinship with the primary cardholders, such as the primary cardholder’s spouse, parent, child, sibling or parent-in-law,etc.

Mandatory documents

  • Photocopy of passport
  • Photocopy of residence permit
  • Applicants from Mainland China may additionally attach a photocopy of the “Taiwan Travel Permit for Mainland Residents”and “the entry/exit permit issued by the National Immigration Agency”
  • Photocopy of financial capacity- salary slip(in the past three months), payroll transfer/demand deposit passbook(containing the pages with your account number, account activities in the past three months), Tax Withholding Certificate/income statement (in the past year) or time deposit certificate.

    Things you should know:

    1.Passport, Taiwan Travel Permit for Mainland Residents, the entry/exit permit issued by the National Immigration Agency and residence permit must be valid for more than six months.

    2.If the validity period of the above documents mentioned above is about to expire, please notify E.SUN Bank initiatively(30 days before the expiry date) and offer the latest documents. If not, E.SUN Bank will temporarily suspend cardholder’s credit card.

    3.E.SUN Bank reserves the right to approve or reject your application. The documents you attach and the application form will not be returned to you, regardless of whether or not your credit card application is approved.

Application
Process

Please request application form by visiting E.SUN branch.

If you are not the primary card holder of E.SUN bank’s credit cards, you have to:

Step 1：Complete application form with applicant’s signature.

Step 2：Submit required documents.

  • Personal identification：Copies of residence permit and passport.
  • Financial certificate：

    • (1) The Latest Yearly Withholding Statement or 3-month-income statement.

    (2) The Latest Yearly Individual Income Tax Return or latest 6-month-banking statement.

    (3) Real estate certificate.

    ※ Please kindly submit the following documents. The more documents submitted, the faster the application for the credit line will be handled.

 

Step 3：Send it to the address below.

  • Address：No.10, Aly. 17, Ln. 42, Zhongxing N. St., Sanchong Dist., New Taipei City 241, Taiwan
  • Recipient：Credit Card and Payment Division

 

If you are the primary card holder of E.SUN bank’s credit cards, you only have to :

Step 1：Complete application form with applicant’s signature.

Step 2：Send it to the address below.

  • Address：No.10, Aly. 17, Ln. 42, Zhongxing N. St., Sanchong Dist., New Taipei City 241, Taiwan
  • Recipient：Credit Card and Payment Division

Application Form

Apply for Debit Card

Application
Qualifications

Over the age of 15 who has E.SUN account may apply for the debit card.

Application
Process

Please apply for an E.SUN Bank Debit Card at any E.SUN Bank Branch. If you haven’t open an E.SUN account yet, please prioritize to open an account at E.SUN Bank Branch in person. It is essential to bring following documents.
  • Copies of passport or residence permit
  • Record of ID NO. in the Republic of China
  • Secondary proof of ID

 

Domestic Branches

FAQs about Cards

Credit Card

1. How to activate the E.SUN bank credit card?

You may activate the credit card in any of the following way：

2. How can I make payments to my credit card account?

Please be reminded that different payment due date by the entry date to different method.

Here are some easy ways to pay your Credit Card bill as below：

3. How to pay CHT fees, Electronic bill, Water bill, Gas bill, Parking fee and telecom bill through direct debit transfer from your credit card account?

You may apply this facility in any of the following way：

Telecom bill：Please download the application from the official website and mail to specify address or go to any telecom office to do the procedure.

4. How can I check my credit card account balance?

  • Netbank：Login to Netbank→Credit card→ Accounts overview →Viewing the billing statement within the latest 3 months for the statement date and payment due date.
  • Mobile banking：Login to Mobile Banking→account service→Credit card→ Accounts overview →Viewing the billing statement within the latest 3 months for the statement date and payment due date.

5. How to check my payment history?

Netbank：Login to Netbank→Credit card→ Payment history →Viewing the billing statement within the latest 6 months for the statement date and payment due date.

6. If I switch to online only billingstatements. How can I stop receiving my paper billing statement?

Netbank：Login to Netbank→Credit card→ Manage paperless settings →apply for e-bill

※ The first month after successfully activating the e-bill service, you will receive both paper and electronic versions of the bill, the electronic version will be sent only by starting the following month.

※ Only for principle applicant.

7. How do I request copy of e-bill?

Netbank：Login to Netbank→Credit card→ Manage paperless settings →request copy of e-bill. (Viewing the billing statement within the latest 12 months for the statement date and payment due date.)

※ You will receive copy of e-bill within 30-60 minutes.

8. Can I modify the Settlement Day and Due Date?

Call Center：please contact our call center by (02) 2182-1313.

9. "Revolving credit" and "Revolving Interest Rate(s)"

 

  • "Revolving credit" means that you do not need to pay your credit card balance from transactions and cash advance in full within your credit limit by the due date. You only needto pay an amount higher the minimum due to be able to exercise your credit cardholder's rights. Interest will be charged by the Bank for the outstanding balance.
  • Minimum due=1. {Installment payment transactions (including cash advance and compensation transactions), mutual fund dollar cost averaging amount and credit card balance installment plan amount × 100%} + 2. {Newly-added ordinary purchase amount during the current cycle × 10%} + 3. {Outstanding balance that is non-installment plan credit card transactions from the previous cycle (including cash advance and compensation transactions) + newly-added non-installment plan cash advance and compensation transaction amount from the current cycle} × 5% + 4. Outstanding amount beyond the credit limit + non-purchase items (such as revolving credit interest, various handling fees, annual fees and card loss report fees, etc) +5. Accumulated aggregate of outstanding minimum dues from previous cycles (aggregate of the first three categories shall not be less than NT$1,000/US$35/JPY3,500/EUR25).
  • Revolving credit interest = amount available for interest accrual (including purchases and cash advance) × calculation duration (number of days) × revolving credit interest rate
  • The Bank approves different revolving credit interest rates based on your past interaction with the Bank and your credit scores (applicable revolving credit interest rates shall be disclosed in your monthly credit card billing statement, which are capped at 15%). For example: Your bill closing date is the third day of each month, and you made a purchase worth JPY50,000 on April 19. The Bank made an advance payment for you on May 1 (i.e. the posting date on your billing statement). You made another purchase worth NT$5,000 on April 20. The Bank made another advance payment for you on May 2 (i.e. the posting date on your billing statement). Your statement indicates that the payment due date is May 18. If you make a payment for NT$2,000 plus JPY20,000 by May 18, then your revolving interest for the month of June is: (assuming a yearly revolving credit interest rate of 15%) JPY revolving credit interest: (JPY50,000 - JPY20,000) × (a total of 33 days from May 1 to June 2) × (15% / 365) = JPY30,000 × 33 × 0.00041 = JPY406. NTD revolving credit interest: (NT$5,000 - NT$2,000) × (a total of 32 days from May 2 to June 2) × (15% / 365) = NT$3,000 × 32 × 0.00041 = NT$39

 

10. Default and late payment charges

  • If you pay less than the minimum amount you will be counted as behind with payments and may be charged default or late payment charges. E.SUN Bank will charge NT$300 for the first month,NT$400 for the second consecutive month, NT$500 for the third consecutive month.The maximum default and late payment charge will be three months.
  • Default and late payment charge will not be charged if the amount of payment is lower than NT$1,000/USD $35/JPD 3,500/EUR 25.

11. Handling Fee for Overseas Transaction

Overseas Transaction (by New Taiwan Dollar) (Including Overseas Merchant and Online Transaction)

  • VISA: 1.50%
  • MasterCard: 1.50%
  • JCB: 1.50%

Overseas Transaction (by Foreign Currency) (Including Online Transaction)

  • VISA: 1.50%
  • MasterCard: 1.50%
  • JCB: 1.50%

※ Some overseas merchants may apply DCC(Dynamic currency conversion) when making payment,which allow cardholders pay by New Taiwan Dollar, and an additional overseas handling fee will be charged (1.3~1.5% of total transaction amount).

12. How to redeem my credit card bonus point?

Netbank：

  • Application Form：Application Form is available that download from E.SUN Bank’s website.
  • Redeem Airlines Miles：E.SUN Bank’s bonus points are available for redemption to the miles of China Airlines, EVA Air, and Asia Miles.

13. What Can I do when I lost my credit card?

Please dial the service hotline (02)2182-1313 or contact the branches of E.SUN Bank for reporting missing card.

14. How to inquire the statement date and payment due?

  • The statement date will be one working day earlier if the original statement date is a public holiday.Payment due date will be one working day later if the original payment due date is public holiday.
  • Please check the statement date and payment due by：

    • NetBank：Viewing the billing statement within the latest 3 months for the statement date and payment due date.

15. How to update the basic information,such as billing address or telephone?

  • Branch：Please visit our branch.
  • Call Center：please contact our call center by (02) 2182-1313.

16. How to view my history transaction?

  • NetBank：Please login to E.SUN NetBank for viewing the history transaction within the latest 1 year.
  • Call Center：please contact our call center by (02) 2182-1313.

17. How can I do if I haven’t received the billing statement?

Please contact our call center by (02) 2182-1313.

18. Cash Advance Handling Fee?

Each sum of handling fee = amount of cash advance × 3.5% + (NT$100/US$3.5/JPY350/EUR2.5). For other related rates, the Bank's website and promulgation items in the application form shall prevail.

Debit Card

1. How many E.SUN bank saving account can you link to your debit card?

Each debit card link to one saving account only.

2. Is it required that providing an e-mail account when apply for debit card?

It is not required,but E.SUN Bank will send an e-mail for transaction summary to cardholder’s e-mail account on 13th day of every month.Cardholder can check the transaction details by Netbank and passbook as well.

3. What is the maximum amount for Daily Transaction Limit?

The Maximum daily sub- limit is NT$150,000, including transaction and withdrawal.

4. Can Debit Card make an offline transaction?

Debit card is for online transaction only. Offline transaction can’t be made by debit card, such as tax or shopping onboard.

5. Can I make an installment transaction by debit card?

Debit Card cannot make an installment transaction.

6. Can I make a transaction in self-service gas station by debit card?

Yes, you can make transaction in self-service gas station with the notice of Visa/MasterCard by debit card.

7. Can I take High Speed Rail by debit card?

Cardholder can buy the ticket by debit card,but cannot tap the card for entering the station by EasyCard directly.

8. Fees and Charges?

  • Local ATM Cash Withdrawal Service Fee (Non-E.SUN Bank ATM)：NT$5
  • Local ATM Transfer Service Fee (Non-E.SUN Bank ATM)：NT$15
  • Overseas ATM Cash Withdrawal Service Fee：NT$70+1.5% of total withdrawal amount.
  • International Transaction Fees：Handling Fee by Card networker and Handling Fee by E.SUN Bank (0.5% of total transaction amount).

9. Is there any amount limited for autoload by E.SUN EasyCard Debit Card?

  • Daily Autoload Limited: 6 times,NT$500 for each time.
  • Amount Limited by EasyCard for Every Single Transaction：$1,000
  • Daily Amount Limited by EasyCard：NT$3,000

10. How Can I Make an Autoload Transaction by E.SUN EasyCard Debit Card?

Autoload Transaction is available in convenient store or AVM in MRT Station, and can’t be made in the gateway of MRT, Railway and High Speed Rail.

11. What Can I do when I lost my debit card?

Please dial the service hotline (02) 2182-1318 or contact the branches of E.SUN Bank for reporting missing card.

The balance of the missing EasyCard will be refunded to linked saving account within 45 days.

12. Will the blocked spending still earn interest?

Yes, interest will still be earned before the merchant requests the payment.

13. How to activate a debit card?

You can activate your debit card by visiting our website at link.

Contact Us

English Service

You can check FAQs, billing statement inquiry by visiting our website at link

Call center

Please feel free to contact our 24-hour call center at (02) 2182-1313 For English service, please press 7.

Please manage your finances carefully and value your credit

Products featuring a zero-interest installment plan: zero handling fees and zero annual percentage rates. Revolving credit rate: 5.88%-15%(determined by your credit score from the Bank; base date: September 1 2015) Service charges for cash advance (based on the cash advance settlement currency): the amount of cash advance x3.5%+(NTD 100/USD 3.5/JPY 350/EUR 2.5). Other relevant rates shall be announced on the Bank's website and application form.