E.SUN Bank Complaints Mailbox

Dear Customers,

We value your feedback. If our service does not satisfy you, you can report directly to us through the E.SUN Bank Complaints Mailbox：cch@esunbank.com. We will address your concerns promptly.

Upon receiving your complaint, we will contact you as soon as possible according to the following process：

1. Our designated personnel will call you within the next business day to understand the details of your complaint or to inform you of our subsequent handling process.

2. If you are unable to pick up our call or if we cannot reach you, we will email you instead.

3. The information you provide will be kept confidential under the Personal Data Protection Act. It will only be used for business communications by the designated unit and will not be made public or used for other purposes. Please rest assured.

E.SUN Bank Complaints Mailbox：cch@esunbank.com

For further processing, please include the following information in your message:
1. Real Name
2. Valid Contact Number
3. Details of Your Complaint

If the information is incomplete or untrue, we might not be able to respond to you.

Thank you.

Sincerely, E.SUN Bank