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Serving your banking needs 24/7 everywhere

Dear customers,

Welcome to the E.SUN Bank website. We recommend that you first use our 24-hour intelligent customer service Chatbot for real-time interaction and consultation,or use E.SUN Internet Banking/Mobile APP to check your account information.

Customer complaint channels and handling time

You can communicate directly with us to resolve the problem within a short period of time, and we will contact you within 7 business days to explain the progress of the resolution.
We will reply to you within 30 days from the date of accepting the complaint. If you do not accept the result of the complaint, you may apply to Financial Ombudsman Institution for a review within 60 days from the date of the reply or the expiration of the time limit.

Chatbot

We offer financial information, credit card billing, and promotions. Please feel free to inquire at any time!
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Phone us

+886-2-2182-1313 / +886-0800-30-1313 We prioritize loss reporting during the nighttime hours from 00:00 to 07:30.

Message us

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Enquiry/Feedback