Services
Reminder
- E.SUN Bank offers a basic free roadside assistance service for self-owned passenger or cargo vehicles with a gross vehicle weight of less than 2.5 tons, a vehicle length of 5,200 mm or less (including exhaust pipes and bumpers), and a vehicle width of 2,000 mm or less (with the rearview mirrors folded). In addition, the vehicle must be in a state where the gear can be shifted to neutral and the steering wheel can move before it can be towed directly. If the vehicle is damaged or the fault condition is not the same, the roadside assistance provider may need to cooperate with special operations to process the case. In this case, the roadside assistance service will be implemented only after the quotation is given and the customer who requests the roadside assistance service agrees.
- Download E.SUN Wallet to register car number.
Automobile towing
- General surface streets: When a car refuses to travel due to breakdown or an incident, two-wheel car towing from the incident location to a serving center is free of charge for the first 50km, and is charged NT$60 per km thereafter. If an incident location is away from surface streets and cannot be accessed by rescue vehicles (e.g., the field, beach, riverbed, woodland, snowfield, swamp, valley, and parking facility not on the first floor), or requires a large crane or special machinery, such roadside assistance service is considered “special operation”, which requires on-site bargaining and must be paid for by a cardholder.
- Freeways / expressways: Starting from January 1, 2020, the Freeway Bureau launched the rates for towing of low-slung cars or luxurious cars on freeways / expressways. E.SUN members enjoy a minimum towing charge of NT$1,500 for the first 50 km, and must bear additional charge for the distance in excess of 50 km (For details, see Freeway Services). In addition, regardless of whether it is necessary to use the flatbed towing service,
- Service items excluded：See Surface Streets - Emergency Roadside Assistance Service Charge TableorFreeways and Expressways - Emergency Roadside Assistance Service Charge Table.
Jump start
- Jump start service can be provided on-site free of charge in case a car refuses to start due to low battery power. However, if giving a jump start will affect a car’s electronic instruments or is considered an improper option (i.e., when the batter is damaged), the car will be towed under assistance to a serving center or an electromechanical service and left with the cardholder.
- This service excludes diesel cars - because a diesel car requires larger cranking amperage to start, it can hardly be started using a jump starter commonly used by the towing fleet.
- This service excludes the cars for which a jump start is not recommended by the original manufacturer, e.g., “Benz” and “BMW”, in which case the car in trouble will be towed under assistance to a servicing center lest it is damaged (towing service is not applicable to rear-wheel drive cars or the cars whose gear is stuck in Park and wouldn’t shift out to Neutral.)
- Roadside assistance service providers do not repair cars; customers are advised to have their car examined and fixed at a servicing center as soon as possible.
Fuel and coolant water delivery service
- In case of a cruising car running out of water in its radiator or fuel in its fuel tank, delivery of coolant water or fuel is provided free of charge.
※ Fuel fees will be charged to the car owner against the uniform invoice issued by the gas station.
- This service excludes diesel cars, which, when running out of fuel, let in air into jet pump tubes, in which case the diesel engine need be bled to start. Therefore, the cars must be towed to a servicing center.
Replacement of tires
- In case a flat tire stalls a car or makes cruising dangerous, complimentary service, including replacing one flat tire with a spare tire and inflating under-inflated spare tire, will be provided.
※ The car owner shall prepare the spare tire and the tools required for tire replacement.
- The Freeway Bureau specifies the following: Emergency repair of a car on freeways is prohibited outright.
Service process
Step1
Please register your car license plate number (which will become effective in three business days) at “Registration and Inquiry” on the website.
※ Do not enter “-” in the license plate number field, e.g., ABC1234
Step2
To request service in case of vehicle failure, please contract SINGAN roadside assistance service center at 0800-011-885.
You must provide the following information：
(1) Car license plate number；(2) National Identification Number；(3) credit card account number; (4) name；
(5) car brand and model；(6) car color；(7) failure cause；and (8) car location
Step3
Service vehicles will be dispatched immediately after a SINGAN customer service agent has confirmed the information with you.
※ Do not enter “-” in the license plate number field, e.g., ABC1234
Step4
Roadside assistance service will be provided upon arrival of a rescue vehicle at the sight of an E. SUN credit card.
※ Service will provided on-site principally to an eligible card, identified car, and identified person.
Freeway Services
Freeways / expressways roadside assistance at a glance
- If a car registered by a cardholder breaks down or runs into an accident on freeways, the cardholder must reach out to SINGAN roadside assistance service center at 0800-011-885 in the first place. Out of safety considerations or under emergency circumstance, towing service may be provided by a licensed towing company partnering with the Freeway Bureau, and refunds may be requested from SINGAN thereafter.
- Before your car is towed away, please immediately report the towing through the roadside assistance service hotline at 0800-011-885 lest your personal rights or interests are impairment. The service agent will inform you of the operating procedures.
- Starting from January 1, 2020, the Freeway Bureau launched the rates for towing of low-slung cars or luxurious cars on freeways / expressways. E.SUN members enjoy a minimum towing charge of NT$1,500 for the first 50 km, and must bear additional charge for the distance in excess of 50 km.
- For minimum charges for towing on freeways and collection methods therefor, see Freeways and Expressways - Emergency Roadside Assistance Service Charge Table.
- When using this service on freeways, regardless of whether it is necessary to use the flatbed towing service,
the cardholder needs to pay additional charges, which are NT$1,800 for category 1 operation and NT$900 for category 2 operation as specified in the “Freeway Car Towing Service Musts and Must-nots and Rates” promulgated by the Freeway Bureau. Such charges are not covered by this service and therefore will not be refunded. Nonetheless, the portion of towing fee within the scope of the cardholder's benefits will be refunded.
- According to the regulations of the Freeway Bureau, emergency repair on freeways is banned outright, and only towing is allowed. The distance in excess will be charged NT$50 per km.
- Instructions for applying for refunds of charges for towing on freeways: Charges for services provided by other licensed roadside assistance service providers for a car registered by a cardholder may be paid by the cardholder first. However, the cardholder must report the situation to SINGAN roadside assistance service center through its hotline at 0800-011-885; thereafter, the cardholder must mail (a) the freeway towing service contract in triplicate, (b) the triplicate uniform invoice bearing the title “Xiangshuo Industrial Co., Ltd.” and the tax code “16784078”, and (c) a photocopy of passbook cover within one week counting from the date of breakdown or accident, to the following: 10th Floor, No. 3, Section 3, Zhongxing Road, Xindian District, New Taipei City 231, Attention: The Accounting Section (application to SINGAN for refunds).
- Application for refunds is not allowed afterwards if the towing service is provided by an unlicensed towing truck or the towing is not reported through the roadside assistance service hotline at 0800-011-885.
- Licensed towing trucks：A licensed towing truck is a truck whose front side bears the text “Freeway Bureau Participating Towing Vehicle” along with five Arabic numerals; whose front windshield is stuck with a towing service certificate bearing the Freeway Bureau’s plum blossom symbol; and whose near-side and off-side bear the printed text “Freeway Bureau Participating Towing Vehicle”.
Service summary by card category
E.SUN World Card
Nan Shan World Card
Infinite
(Physicians, traditional Chinese physicians, accountants, architects, dentists, pharmacists)
Hanshin Arena Infinite Card
Taipei Nan Shan Plaza Diamond Card
E.SUN - STARLUX Airlines World Elite Card
E.SUN - STARLUX Airlines World Card
Roadside assistance registration criteria：
- No registration criterion.
Service content：
- Vehicle roadside assistance and emergency repair service for situations on surface streets are provided 24/7 free of charge for unlimited distance within the same county or city and for the first 50 km across counties or cities.
- Freeways / Expressways have a tiered rate scheme. E.SUN members enjoy a minimum towing charge of NT$1,500 for the first 50 km, and must bear additional charge for the distance in excess of 50 km. For details, see Freeways and Expressways - Emergency Roadside Assistance Service Charge Table.
- Up to 6 times of roadside assistance service per year after registration by a cardholder on his/her aggregated account.
- The license plate number of two vehicles at the maximum is allowed to be registered under only the primary card.
Taipei Nan Shan Plaza World Card
Roadside assistance registration criteria：
- First year：No registration criterion.
- Second year and beyond: The cumulative amount of new regular purchases charged to the same account each year after registration (including general purchases and installment payments at designated stores) must reach NT$100,000.
Service content：
- Vehicle roadside assistance and emergency repair service for situations on surface streets are provided 24/7 free of charge for unlimited distance within the same county or city and for the first 50 km across counties or cities.
- Freeways / Expressways have a tiered rate scheme. E.SUN members enjoy a minimum towing charge of NT$1,500 for the first 50 km, and must bear additional charge for the distance in excess of 50 km. For details, see Freeways and Expressways - Emergency Roadside Assistance Service Charge Table.
- Up to 3 times of roadside assistance service per year after registration by a cardholder on his/her aggregated account.
- The license plate number of two vehicles at the maximum is allowed to be registered under only the primary card.
Citizen’s Travel Card for civil servants
(Titanium / Signature / Precious / Platinum)
※ The cardholder must be eligible for application for subsidy, and purchase must be made at a participating merchant of the Bank.
Roadside assistance registration criteria：
- No registration criterion.
Service content：
- Vehicle roadside assistance and emergency repair service for situations on surface streets are provided 24/7 free of charge for the first 50 km.
- Freeways / Expressways have a tiered rate scheme. E.SUN members enjoy a minimum towing charge of NT$1,500 for the first 50 km, and must bear additional charge for the distance in excess of 50 km. For details, see Freeways and Expressways - Emergency Roadside Assistance Service Charge Table.
- Up to 3 times of roadside assistance service per year after registration by a cardholder on his/her aggregated account.
- The license plate number of one vehicle at the maximum is allowed to be registered under only the primary card.
※ The cardholder must be eligible for application for subsidy, and purchase must be made at a participating merchant of the Bank.
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E. SUN Signature Business Card
Dual-currency credit card
Taipei City and New Taipei City Dental Association Membership Card
Carrefour Co-branded VIP Card
E. SUN U Bear Credit Card
E. SUN’s Only Card
Hanshin Arena Signature Business Card
Titanium / Signature Card for Teachers
Signature Card for Pharmacists
Luna Plaza Co-branded Card
E.SUN - STARLUX Airlines Titanium Business Card
E.SUN - STARLUX Airlines Titanium Card
Roadside assistance registration criteria：
- First year：No registration criterion.
- Second year and beyond: The cumulative amount of new regular purchases charged to the same account each year after registration (including general purchases and installment payments at designated stores) must reach NT$100,000.
Service content：
- Vehicle roadside assistance and emergency repair service for situations on surface streets are provided 24/7 free of charge for the first 50 km.
- Freeways / Expressways have a tiered rate scheme. E.SUN members enjoy a minimum towing charge of NT$1,500 for the first 50 km, and must bear additional charge for the distance in excess of 50 km. For details, see Freeways and Expressways - Emergency Roadside Assistance Service Charge Table.
- Up to 3 times of roadside assistance service per year after registration by a cardholder on his/her aggregated account.
- E.SUN Bank Kumamon Card is not applicable for this offer.
- The license plate number of one vehicle at the maximum is allowed to be registered under only the primary card.
※ New regular purchases, in terms of either monetary amount or times, made in each year after the registration date not meeting the criteria will effect cancellation of roadside assistance membership. Any request by phone afterwards for resumption (i.e., re-registration) of roadside assistance membership will be approved only if new regular purchases, in terms of either monetary amount or times, made with a credit card in the year immediately preceding the date of request by phone meet the “Criteria for the second year and all years thereafter”.
NISSAN - EasyCard Co-branded Card (Platinum / Titanium)
ETC - EasyCard Co-branded Card (Platinum / Signature’ / Precious)
Roadside assistance registration criteria：
- First year：No registration criterion.
- Second year and beyond: The cumulative new regular spending charged to the same account number from the date of registration must reach NT$50,000 or 10 times (including general spending and installment payments at designated stores).
Service content：
- Vehicle roadside assistance and emergency repair service for situations on surface streets are provided 24/7 free of charge for the first 50 km.
- Freeways / Expressways have a tiered rate scheme. E.SUN members enjoy a minimum towing charge of NT$1,500 for the first 50 km, and must bear additional charge for the distance in excess of 50 km. For details, see Freeways and Expressways - Emergency Roadside Assistance Service Charge Table.
- Up to 3 times of roadside assistance service per year after registration by a cardholder on his/her aggregated account.
- The license plate number of one vehicle at the maximum is allowed to be registered under only the primary card.
※ New regular purchases, in terms of either monetary amount or times, made in each year after the registration date not meeting the criteria will effect cancellation of roadside assistance membership. Any request by phone afterwards for resumption (i.e., re-registration) of roadside assistance membership will be approved only if new regular purchases, in terms of either monetary amount or times, made with a credit card in the year immediately preceding the date of request by phone meet the “Criteria for the second year and all years thereafter”.
E.SUN Titanium Card
Signature Card (including Elite Credit Cards for Physicians)
Precious Card
Platinum Card
Citizen’s Travel Card for civil servants
(Titanium / Signature / Precious / Platinum)
E.SUN Bank Kumamon Card
Roadside assistance registration criteria：
- First year: Cumulative new regular spending (including general spending and installment payments at designated stores) charged to the same account number in the year prior to the application date must reach NT$100,000.
- Second year and beyond:: Cumulative new regular spending (including general spending and installment payments at designated stores) charged to the same account number from the date of registration must reach NT$100,000 each year.
Service content：
- Vehicle roadside assistance and emergency repair service for situations on surface streets are provided 24/7 free of charge for the first 50 km.
- Freeways / Expressways have a tiered rate scheme. E.SUN members enjoy a minimum towing charge of NT$1,500 for the first 50 km, and must bear additional charge for the distance in excess of 50 km. For details, see Freeways and Expressways - Emergency Roadside Assistance Service Charge Table.
- Up to 3 times of roadside assistance service per year after registration by a cardholder on his/her aggregated account.
- The license plate number of one vehicle at the maximum is allowed to be registered under only the primary card.
※ New regular purchases, in terms of either monetary amount or times, made in each year after the registration date not meeting the criteria will effect cancellation of roadside assistance membership. Any request by phone afterwards for resumption (i.e., re-registration) of roadside assistance membership will be approved only if new regular purchases, in terms of either monetary amount or times, made with a credit card in the year immediately preceding the date of request by phone meet the “Criteria for the second year and all years thereafter”.
※ Not a participating unit of the Bank / not in-service / not eligible for application of subsidy.
※ This benefit is not applicable to E.SUN Digital e-Card.
※ A holder of E.SUN Titanium Card / Signature Card (including Elite Credit Cards for Physicians) / Precious Card / Titanium Card applying for roadside assistance service membership should call E.SUN customer service center to have their license plate number registered. Roadside assistance service membership will be approved in 3 business days.
Service Terms and Conditions
※ For customers holding multiple cards, the service content applicable for the vehicle registration or use of free benefits will be determined based on the preferential terms of the highest-level card.
※ The same vehicle number cannot be registered by two different cardholders at the same time to combine the free roadside assistance mileage benefits.
※ Motorcycles (including light, heavy, electric, and specialized motorcycles) are not eligible for free roadside assistance services.
※ Customers who have not yet received their card or have not registered their vehicle number in advance will not be able to use the free roadside assistance service. If your credit card has been suspended or reissued, please re-register your vehicle number. The vehicle number will take effect after 3 business days after registration.
Regular purchases do not include the following
