Services
Transportation service statement
- An airport transfer service’s daily service capacity in terms of service trips is limited. The state of booking shall be based on the information provided by airport transfer services. Service is subject to availability, and no notice will be made when capacity is full. It is advised that you book early during consecutive holidays or peak travel season lest your itinerary is delayed.
- "In case of delayed/canceled flight or airport shutdown due to force majeure, e.g., weather, earthquake, etc., please notify the transfer service by phone at least 12 hours prior to the pickup time; failure to cancel the booking at least 12 hours before the pickup time will be deemed to have used the service for one time.
Esun credit care Transportation to and from airport
- The airport transfer service benefits stated below will be carried out by “ CanLead ” and ” Hotai Leasing Corporation ” and “E-GO Taiwan Car Rental&Travel Group Corp.” Benefit is accessible only by booking on an member-only website. The Bank is not accountable for rights and interests jeopardized due to service. Please file complaints through the service hotline provided by participating transfer services.
U. First
E-go Taiwan Car Rental&Travel Group Corp
Hotai Leasing Corporation
- Description of service regions:
1. Airport transfer service benefit is available for transport between Taipei City / New Taipei City / Taoyuan City and Taipei Songshan Airport / Taoyuan International Airport; transport between Taichung City and Taichung International Airport (Ching-Chuan-Kang Air Force Base); and transport between Kaohsiung City and Kaohsiung International Airport in principle.
2. A markup will be charged for a pickup or dropoff place not in the said regionsCanLead、E-GO、Hotai Leasing。
3. A markup will be charged for transfer to/from some remote places of certain regions.CanLead、E-GO、Hotai Leasing。 - This airport transfer service is limited to booked transfer in the Taiwan main island between a pick-up place and either of Taipei Songshan Airport, Taoyuan International Airport, Taichung International Airport, or Kaohsiung International Airport, whichever is the closest to the pick-up place. Ports, Taiwan High Speed Rail stations, etc., are not within the scope of this service benefit.
- Since Kaohsiung International Airport prohibits rental passenger cars, medium-sized buses, and tour buses to pick up passengers in front of its concourse, customers to leave the airport must get aboard the vehicle in the airport parking facility.
- Transfer service is available only on surface streets, excluding basement.
- Please complete the booked procedures according to the booked time. Please make sure that sufficient time is left for the transfer journey.
- Transfer service booked at short notice might not be available, depending on the vehicle scheduling status of the Bank’s transfer services.
- If vehicles are fully booked, no transfer compensation in any other form will be provided. If you need to modify / cancel booked service, please do so before the deadline, otherwise no benefit or expenses will be returned.
- Airport transfer services will send an SMS containing information on the driver’s name, vehicle license plate number, and cellphone number during 17:00 and 22:00 of the day preceding the service day. If you have yet to receive an SMS, please check with a customer service agent of the transfer service.
- U. First consumer hotline:(04)2206-2505、E-GO Taiwan Car Rental&Travel Group Corp. consumer hotline:412-8909 (local telephone service);(02)412-8909 (cellphone service);Hotai Leasing Corporation consumer hotline:(02) 5589-0800
- If a transfer vehicle is not present at the designated time and place, please immediately check with a customer service agent of a transfer service. If you cannot wait or the transfer service is unable to arrange a vehicle for you immediately, you may take other forms of transport; any resulting transport expenditures may be reimbursed on a pay-as-you-go basis by applying to the Bank’s transfer service against receipts or invoices.
1. Consecutive holidays are peak hours of booking transfer service. If you need to modify / cancel booked service, please do so before the deadline, otherwise no benefit or expenses will be returned.
2. No transfer service in any other form will be provided if vehicles are fully booked. Transfer service to be provided is subject to the vehicle scheduling status of the Bank’s transfer services, and we do not guarantee provision of transfer service.
Consecutive holidays | Definition of holidays | Booking and booking modification deadline |
---|---|---|
New Year’s Day holidays | 2023/12/30 (六)~2024/1/1 (一) | 2023/12/20 (三) |
Chinese New Year’s Eve and Spring Festival holidays | 2024/2/8 (四)~2024/2/14 (三) | 2024/1/29 (一) |
Children's Day and Qingming Festival holidays | 2024/4/4 (四)~2024/4/7 (日) | 2024/3/25 (一) |
Dragon Boat Festival holidays | 2024/6/8 (六)~2024/6/10 (一) | 2024/5/29 (二) |
※ Cardholders wishing to book service to be provided during consecutive holidays must do so over the phone or through the Internet at least 10 business days in advance (excluding the service commencement day and national holidays). Booking made beyond the deadline will not be accepted. ※ “Booking Deadline” mentioned in the table above is the booking deadline for the first day of defined consecutive holidays. The booking deadline for other days is 10 business days prior the service commencement day you intend. |
- This benefit is restricted to use by an E. SUN credit card holder. If a cardholder is not present during the provision of transfer service (i.e., the passenger is a relative of friend of the cardholder), the Bank will give a booking notice via the mobile phone number registered by the primary cardholder with the Bank, so as to ensure the cardholder’s benefits. When booking on a transfer service’s exclusive webpage or over the phone, please provide the primary card account number and the primary cardholder’s information to facilitate verification of the benefits attached to the card.
- A cardholder must factor in traffic conditions (e.g., congestion, stop-over, etc.) and the distance of the transfer journey to determine the intended time for pick-up or drop-off at airport. Transfer services are not responsible for assessing the traffic schedule. In case of any force majeure encountered during the provision of transfer service, including, but not limited to, traffic congestion, vehicle breakdown, etc., the transfer service must, in a reasonable, sensible, and legitimate manner, assist the cardholder to cope with the situation. However, if that results in miss of a flight, the cardholder shall be solely responsible.
- A cardholder shall take good card of precious belongings when taking the vehicle.
- Airport transfer service will be provided based on the number of passengers and location designated by the cardholder at the time of booking. The cardholder may not demand change of location at the commencement of transfer service. The cardholder shall be solely responsible for any resulting consequence, e.g., failure to use the transfer service, additional expenses, or time delayed.
- A cardholder having booked an airport pickup service must keep his/her mobile phone in good connection to facilitate contact by the pickup personnel.