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Serving your banking needs 24/7 everywhere

Dear customers,

Welcome to the E.SUN Bank website. We recommend that you first use our 24-hour intelligent customer service Chatbot for real-time interaction and consultation, or use E.SUN Internet Banking / Mobile APP to check your account information.

Chatbot

We offer financial information, credit card billing, and promotions. Please feel free to inquire at any time!
Get Started

Phone us

+886-2-2182-1313 / +886-0800-30-1313 We prioritize loss reporting during the nighttime hours from 00:00 to 07:30.

Message us

For general business inquiries, please leave your information and questions, and our customer service team will contact you.
Enquiry/Feedback

Customer complaint channels and handling time

If you are dissatisfied with the services provided, please fill out the complaint mailbox form. We will assign a dedicated staff member to contact you by phone on the next business day.
We will reply to you within 30 days from the date of accepting the complaint. If you do not accept the result of the complaint, you may apply to Financial Ombudsman Institution for a review within 60 days from the date of the reply or the expiration of the time limit.