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We place customers at the heart of what we do. Guided by our commitment to fair customer treatment and supported by a robust CRM system with multiple feedback channels, we continuously translate customer insights into improvements to our products and services.
General Customer Service Hotline:
(02) 2182-1313 / 0800-30-1313
Senior Services Hotline:
(02) 2182-1333
For general business inquiries, please leave your information and questions, and our customer service team will contact you.
If you have any concerns or inconveniences regarding our services, you are welcome to submit them through our Complaint Mailbox, and we will assist you as soon as possible.
"Customer Satisfaction QR Codes" are installed in every branch nationwide.
E.SUN sends satisfaction survey via Email or Mobile Banking APP, inviting you to provide valuable feedback.
