- E.SUN Bank

2021/04/06

E.SUN Bank has provided emergency insurance payout services. You may directly contact the Bank or the insurance company’s customer service via telephone for priority assistance with claiming insurance compensation.

Tokio Marine Newa Insurance Co., Ltd. Customer Service Number:

(02) 8772-7777 ext. 2756	Monday to Friday, 8:30 AM to 5:30 PM (excluding holidays)
0800-068-458	Monday to Friday, 8:30 AM to 5:30 PM (excluding holidays)
0800-050-119	Working hours and holidays

E.SUN Bank customer service number:
02-2182-1313
0800-30-1313 (Local network only)

[Insurance payout items/amounts]

Insured items	Maximum insurance amount (Unit: NTD)
Insured items	World Card Infinite Card Diamond Card	Business Card Dual-currency card Taipei City and New Taipei City Dental Association Membership card	Public servant Citizen Travel Card (Titanium/Signature/Precious/Platinum Card)	Other Titanium Card Signature Card Precious Card Platinum Card	Public servant Citizen Travel Card (Gold Card/ Classic Card)	Gold Card	Classic Card Debit Card
Public transport period travel insurance	50 million	30 million	30 million	20 million	15 million	12 million	6 million
Public transport period Injury and medical expenses coverage provided by travel insurance (fully covered out-of-pocket expenses)	NT$100 thousand
Travel insurance coverage for full trip (Travel duration capped at 30 days)	NT$10 million for overseas travel		NT$2 million for domestic and overseas travel	None	NT$1 million for domestic and overseas travel	None	None
Injury and medical expenses coverage provided by travel insurance for full trip (fully covered out-of-pocket expenses) (Travel duration capped at 30 days)	NT$1 million for overseas travel		NT$200 thousand for domestic and overseas travel	None	NT$100 thousand for domestic and overseas travel	None	None

[How to make an insurance claim]
The insured or the beneficiary must submit a written report on the circumstances of the accident/incident and the extent of injury suffered by the insured to the insurance company within 10 days of the accident/incident happening. After being notified to do so, the insured or the beneficiary must also submit required documents to the insurance company as quickly as possible to claim the insurance payout.

Required insurance claim documents

Insurance claim form
Attached insurance claim documents (documents providing evidence of credit card payment, evidence for the accident or incident, ticket or other evidence for taking public transport).
Persons claiming death benefits must submit a biopsy certificate, death certificate, the household registration certificate indicating the death of the insured, and the identity documents of the beneficiary.
Insured persons who are functionally impaired are required to provide an additional diagnosis certificate of functional impairment issued by a physician.
Persons claiming payouts for medical expenses must additionally provide a diagnosis certificate or proof of hospitalization, and an invoice or original receipt for the medical expenses incurred.
When necessary, the insurance company may request additional documents required to process the insurance claim.

Download insurance claim form

Address to send insurance claim form to, and contact numbers
Tokio Marine Newa Insurance Co., Ltd., New Insurance Type Claims Section

Head Office: 9F, No. 130, Section 3, Nanjing East Road, Zhongshan District, Taipei City
Tel: (02) 8772-7777 ext. 2753
Fax: (02) 8772-0010
Insurance claims customer service: 0800-068-458

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