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| 1. | Q: | Why does E.SUN have to conduct periodic checks and what is it? |
| A: | In accordance with the relevant regulations of the Anti-money Laundering/Combating the Financing of Terrorism, financial institutions are required to implement relevant measures to verify the identity of customers in order to comply with the global financial transaction standards. In this regard, E.SUN must update and verify customer information on a regular basis to protect the rights and interests and security of the use of customer accounts. | |
| 2. | Q: | Are existing customers subject to annual review? |
| A: | In order to comply with the relevant regulatory requirements, E.SUN will consider the timing of the previous customer identity review and the adequacy of the information obtained before conducting a review of existing customers as and when appropriate and require customers to provide the necessary information for verification. The appropriate timing will include but not limited to: | |
| (1)When a customer opens a new account or establishes a new business relation. |
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| (2)When it is time for periodic review of the customers scheduled on the basis of materiality and risk. |
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| (3)When E.SUN knows a material change occurs in the customers’ identification and background information. | ||
| To ensure that the transactions being conducted with E.SUN are consistent with its knowledge of the customer, its business and risk profile, including, where necessary, the source of funds. |
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| 3. | Q: |
How do I know if I am required to cooperate with the periodic review? |
| A: | A: E.SUN will send a "Basic Information Confirmation Notice" to inform customers. If you have any questions, please feel free to use our 24-hour smart customer service, or call our branch, or call E.SUN branch’s customer service hotline at 02-21821313 and press 2 then 0 for consultation. |
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| 4. |
Q: | How to complete the periodic review? |
| A: |
Please prepare all the documents in accordance with the "Basic Information Confirmation Notice" and choose one of the methods as specified in the notice that you received. | |
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(1)Personal accounts: ●Online update (Internet banking/mobile banking/E.SUN Bank Online Personal Basic Information Update Platform) ●Visit a branch ●Reply by mail |
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(2)Non-personal accounts: ●Online update (Global Internet Banking, GIB) Customers who only apply for " Global Internet Banking, GIB" inquiry permission cannot confirm and update data through this method. The representative of the non-personal account please take the time to bring the relevant documents and (1) the original ID card (2) company seal to the nearest/contacting branch to proceed it. You can apply at a branch or apply by mailing a reply letter. ●Visit a branch ●Reply by mail |
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| If you have any questions, please feel free to use our24-hour smart customer service, or call our branch, or call E.SUN branch’s customer service hotline at 02-21821313 and press 2 then 0 for consultation. |
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| 5. |
Q: |
What documents do I need to prepare? |
| A: |
(1)Required documents for personal accounts: |
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| ●Personal account customer information form |
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| ●Personal identity documents (R.O.C. citizens: national identity card; foreigners: valid identity documents, such as (1) resident certificate, or (2) passport and ID NO. application form, or (3) entry/exit permit and ID NO. application form) | ||
| ●Minors - Identity documents for the minors and their legal representatives (for more details, please visit24-hour smart customer serviceand enter "Update Basic Information" for enquiry) | ||
| (2)Required documents for non-personal accounts: |
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| ●Non-personal account customer information form |
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| ●Company/legal person/Articles of Association | ||
| ●Change registration form/approval documents of competent authorities |
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| ●Register of shareholders/Register of contributors/capital structure |
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| ●Responsible person/representative identity documents (R.O.C. citizens: national identity card; foreigners: valid identity documents, such as (1) resident certificate, or (2) passport and ID NO. application form, or (3) entry/exit permit and ID NO. application form.) |
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| ●Beneficial owner identity documents (R.O.C. citizens: national identity card/passport/driver's license; foreigners: passport/residence permit/entry/exit permit/ID NO. application form) |
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| (3)If necessary, E.SUN may require you to provide other identity documents in addition to the above documents. |
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| 6. |
Q: |
Do I need to bring my original authorized seal for my personal account? |
| A: |
(1)Reply by mail: Please affix the original authorized seal. If you have multiple accounts with E.SUN, you can use any of the original authorized seals. |
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| (2)Visit a branch: You can use your personal signature or the original authorized seal. If you have multiple accounts with E.SUN, you can use any of the original authorized seals. | ||
| 7. |
Q: |
Do I need to bring my original authorized seal for a non-personal account? |
| A: |
Non-personal account can choose one of the following: seal registered at the MOEA/contractual seal/original authorized seal. |
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| 8. |
Q: |
Can I cancel my account if I reject periodic review? |
| A: |
Yes. | |
| (1)At the counter: Please bring your passbook and the original authorized seal to the nearest or transaction branch during business hours. |
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| (2)o Mail: Please fill in the"Application for Settlement and Cancellation of Deposit Account"」/「"Application for Settlement and Cancellation of Foreign Currency Demand Deposit Account"and mail it to E.SUN to cancel your account.(The balance of the account must not exceed NT$100,000.) |
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| 9. |
Q: |
Will the relevant information and documents be used for other purposes if the periodic review is completed with E.SUN? |
| A: |
No. In accordance with the “Personal Data Protection Act” and relevant regulations, E.SUN is obligated to maintain the confidentiality of customer information and take appropriate security measures. Therefore, to protect your rights and interests, E.SUN will not provide your information to others and will not use it for any other purpose except with your consent. However, the exceptions to this are as follows: |
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| (1)E.SUN reports or notifies the MJIB in accordance with the Money Laundering Control Act or the Counter-Terrorism Financing Act. |
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| (2)Regulations otherwise stipulated by the competent authority. | ||
| 10. |
Q: |
What is the impact if I do not provide information or complete periodic review? |
| A: |
For customers who do not complete periodic review, E.SUN will suspend transactions, or suspend or terminate business relationships (e.g., temporary suspension of over-the-counter and automated outward transfer) in accordance with the law and the business agreement for customer account and transaction security reasons. |
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| 11. |
Q: |
If there is no change in my information, do I not have to complete periodic review? |
| A: |
For your account security, E.SUN still needs your assistance to confirm that the information retained in E.SUN is up-to-date. |
Attachment link:Guidelines Governing Anti-Money Laundering and Countering Terrorism Financing and relevant Q&A – for the General Public
Sincerely, E.SUN Bank
